Your reservation is confirmed once you have received a confirmation email or an agent has provided you with written confirmation. We recommend contacting our agents by email or telephone to make sure that your reservation has been properly confirmed.

A “Promotional Code” section is available during the booking process when selecting your dates. If you forgot to enter your code, please contact our agents so that it can be added to your reservation.
However, the discount cannot be applied to prepaid reservations.

Hertz loyalty programme benefits are not automatically applied, as we operate independently. Please contact our agents for more information about our rental terms and conditions.

The discount associated with a promotional code can only be applied to the standard rate. We recommend contacting our agents for more information about our rental terms and conditions.

The airport tax is a fee applied to all rentals starting from the airport. This fee does not apply when the vehicle is returned to the airport; it only applies when the vehicle is picked up there.

Please contact our agents if you have any questions.

For your comfort and safety, we offer several levels of protection to suit every budget. All reservations made through our local website include basic Collision Damage Waiver protection (CDW) with an excess. The amount of the excess depends on the category of vehicle booked.

We strongly recommend extending your coverage by adding our SCDW or SCDW+ protection, or our PREMIUM INSURANCE.

To view the different levels of protection available, please visit the “Our Services” section or contact our agents.

Our agents accept the following payment methods:

• Credit card or debit card. Prepaid cards are not accepted for the security deposit and may only be used for payment.
• Cheques, for companies only.
• Purchase orders.
• Vouchers.
• Bank transfers.
• Cash.

For further information, please contact our agents by email or telephone.

No documents are required when making a reservation, either online or at the rental counter. However, your documents will be required when you collect the vehicle.

To save time at the counter, we recommend completing your personal information, in compliance with the GDPR, using the link included in your reservation confirmation or directly on our website under the “Manage My Booking” tab.

To rent a vehicle, you must be at least 21 years old and have held a valid driving licence for more than three years.

However, you will be considered a “young driver” until you are 25 years and one day old, which may result in additional charges.

For further information, please contact our agents by email or telephone.

Anyone over the age of 70 will be considered a “Senior” driver.

If you are a resident of French Polynesia, your driving licence must first be officially extended. The extension date must then be recorded each year on your original physical driving licence.

For further information, please contact our agents by email or telephone.

Our rental locations are situated at the airport, in Papeete and on Moorea. To find their exact locations, we recommend consulting our interactive map or contacting our agents for further information.

To collect your rental vehicle, you must be at least 21 years old and have held a valid driving licence for at least three years.

You must also present the following documents:

• A valid physical driving licence.
• An identity card.
• A bank card for the guarantee. The guarantee amount is XPF 0.

If you are a senior driver over the age of 70, the annual extension must be recorded on your original physical driving licence each year.

For further information, please contact our agents by email or telephone.

Our vehicles are rented without a security deposit. However, a credit card is still required to carry out a pre-authorisation of XPF 0. Prepaid cards, such as Visa Electron, are not accepted.

Our agents carry out a vehicle inspection before your departure. However, we recommend checking that all the information recorded in the vehicle condition report is accurate. You will receive this report by email or as a paper copy when collecting the vehicle.

If you notice any difference between the vehicle condition report and the vehicle’s actual condition, please inform our agents before leaving the rental car park.

In the event of a breakdown, please contact our agents first so that they can assist you. If the problem persists, they will arrange roadside assistance.

If our agents cannot be reached, you may contact a towing service. Please refer to the list of useful telephone numbers. Roadside assistance costs may be charged to you if the breakdown was caused by driver error.

Please refer to our general rental terms and conditions or contact our agents for further information.

In the event of an accident or incident, you must inform our agents and describe the nature of the incident. Based on the information provided, they will advise you on the steps to follow.

Please refer to our general rental terms and conditions or contact our agents for further information.

To extend your reservation, you must contact our agents or complete the form in the “Manage My Booking” section. Our agents will then contact you to confirm whether the vehicle is available for the requested extension.

Additional charges may apply depending on the number of extra rental days. Please contact our agents for further information.

Hertz allows you to travel between Tahiti and Moorea. Our vehicles are not permitted on any islands other than these two.

For further information, please contact our agents by email or telephone.

To rent a vehicle, you must be at least 19 years old and have held a valid physical driving licence for more than one year.

If your driving licence is written in an alphabet other than the Latin alphabet, you must also present an International Driving Permit together with your original physical driving licence.

Our vehicles are rented in full working order and must be returned in the same condition. Additional charges may apply depending on the vehicle’s overall condition.

Please refer to our general rental terms and conditions or contact our agents for further information.

Our vehicles may only be driven on paved roads. If a vehicle is driven on off-road tracks or unpaved roads, your additional protection coverage will be void.

Repair costs of up to the full value of the vehicle may be charged, in addition to any towing costs.

Please refer to our general rental terms and conditions or contact our agents for further information.

The return location for your vehicle is specified when you receive your rental agreement and the keys. You can find this information in your rental agreement, whether sent by email or provided in paper form, or contact our agents to confirm the terms of your rental.

For any changes during the rental period, such as the dates, times or return location, please contact our agents as soon as possible so they can confirm whether the requested change is possible.

(Cleanliness, fuel, etc.)

Our vehicles are rented in full working order, clean and with a full tank of fuel. They must be returned in the same condition. Additional cleaning, refuelling or repair charges may apply if the renter does not comply with these conditions.

Please refer to our general rental terms and conditions or contact our agents for further information.

If you are more than 30 minutes late, you must inform our agents by email or telephone. Additional charges may apply, up to the cost of one extra day’s rental.

Please refer to our general rental terms and conditions or contact our agents for further information.

To change the return location of your vehicle, you must submit a request to our agents by email, telephone or in person. The change must be confirmed by our agents and may result in additional charges depending on the new return location, particularly for returns between Tahiti and Moorea.

Please refer to our general rental terms and conditions or contact our agents for further information.

Once you have returned your vehicle to an authorised agent, your vehicle return inspection report and invoice will be sent to you by email within 24 hours. They may also be provided to you in person upon request.

Please refer to our general rental terms and conditions or contact our agents for further information.

If you have lost an item during your rental period, please contact our agents as soon as possible. If your item is found, our agents will explain the procedure for collecting it.

Please refer to our general rental terms and conditions or contact our agents for further information.

Penalty notices are issued by the French Polynesian authorities in the event of an offence or violation.

• If the authorities issue the penalty notice directly to you, you are responsible for paying it yourself. In this case, no administrative fee will be charged.
• If the authorities send the penalty notice to us, you may either pay the fine through us or pay it directly yourself. In both cases, an administrative fee will be added to your invoice.

Please refer to our general rental terms and conditions or contact our agents for further information.

In the event of a breakdown, you must contact our agents and describe the problem you have encountered. Based on the information provided, they will advise you on the steps to follow.

Please refer to our general rental terms and conditions or contact our agents for further information.

In the event of an accident or incident, you must contact our agents and describe what happened. Based on the information provided, they will advise you on the steps to follow.

Please refer to our general rental terms and conditions or contact our agents for further information.

Below is a list of useful telephone numbers that you may need during your stay in French Polynesia.

Hertz

📍 Hertz Airport: +689 40 800 470 / airport@hertz.pf
📍 Hertz Papeete: +689 40 430 430 / hertz@hertz.pf / rent@hertz.pf
📍 Hertz Moorea: +689 40 565 565 / hertzmoorea@hertz.pf

Emergency Services

🚑 Emergency Medical Services (SAMU/EMS): 15
🔥 Fire and Rescue Service : 18
👮‍♂️Police : 17

Roadside Assistance and Towing — 24/7

🚗 Tahiti : +689 89 242 448
🚙 Moorea : +689 40 56 11 83 / +689 87 72 92 48

The following provisions apply to the driver identified in the rental agreement.

The personal data collected in connection with the rental agreement is necessary for the performance of the agreement and for the pursuit of the legitimate interests of the rental company and the recipients of the data.

Where the legal basis for processing is the rental agreement, failure to provide your personal data will make it impossible to enter into the agreement.

We process your data for the following purposes:

• To enter into, manage and perform your rental agreement, including managing customer accounts, short- and long-term rental agreements and corporate agreements, as well as invoices, complaints and after-sales services.
• To process your online payments through the secure SYSTEM PAY system. Your information will only be transmitted to the entities responsible for processing bank card transactions.
• To manage our marketing relationship with your consent, including customer satisfaction surveys and newsletters. You may unsubscribe at any time using the unsubscribe link included in our emails or by sending your request to hertz@hertz.pf.
• To manage traffic offences and the associated insurance and assistance cover, compile statistics to improve our services, verify mileage in accordance with your rental agreement, and comply with our legal, regulatory and administrative obligations.

Your data is processed by the rental company acting as the data controller, as identified in our Privacy Policy, which we invite you to consult. It may also be shared with our service providers and business partners, including our insurer, whose details are provided in the contractual documents.

Data Retention

• Your data is retained for the duration of your contractual relationship.
• Prospective customer data is retained for three years after the most recent contact where no further action has been taken.
• Customer relationship management data is retained for the duration of the customer relationship and for five years after it ends.
• Our customers’ personal data is stored on a secure server in a dedicated room, with access restricted to Hertz management.

Accessing Your Personal Data

In accordance with French Act No. 78-17 of 6 January 1978, known as the French Data Protection Act, as amended, and the General Data Protection Regulation (GDPR), you have the following rights:

• The right to access, rectify and erase your data.
• The right to object to processing and request that processing be restricted.
• The right to data portability.

You may exercise these rights by contacting:

POLYRENT – HERTZ TAHITI
For the attention of the Data Protection Officer
P.O. Box 1617
98713 Papeete
French Polynesia

Email: dpo@solari-mobility.pf

You also have the right to lodge a complaint with a supervisory authority using the “Submit a Complaint” link.

For data shared with the insurer, you may exercise your rights by contacting AXA at the following address: axa.solari@mail.pf.

To reserve a vehicle internationally, you may complete the form available under the “Book Internationally” tab on our website or visit one of our rental locations directly.

For any additional questions, please do not hesitate to ask our agents for assistance.

We offer special deals for people who have recently arrived in French Polynesia:

• A vehicle will be provided free of charge for ten days when you purchase a new vehicle from one of our dealerships, including Peugeot, Citroën, Hyundai, BMW, Kia, Porsche and Mazda, or when you purchase a used Hertz vehicle. Please visit the “Our Used Cars” section of our local website.
• Even if you do not purchase a vehicle, we will still offer you a discount on your car rental.

We offer partnership programmes for professionals, including groups, small and medium-sized businesses, B&B hosts and hotels. Discover our offers under the “Business Area” tab on our website.

Our sales team will contact you to recommend the offer best suited to your business and create a strong three-way partnership between your customers, your business and Hertz.

For any additional questions, please do not hesitate to contact our sales team in Papeete.